Privacy Policy

Black Swan Moving LLC ("Black Swan Moving," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, protect, and disclose information you provide when using our website, requesting a moving quote, communicating with us, or using our moving, packing, storage, or related services.

Information We Collect

We may collect information that you voluntarily provide to us, including:

• Name
• Phone number
• Email address
• Pickup and delivery addresses
• Moving dates
• Information about the items being moved
• Details related to your requested moving, packing, storage, or other services
• Communications you send to us

We may also collect basic technical information related to your use of our website, such as browser type, device information, IP address, and website activity.

How We Use Your Information

We may use the information we collect to:

• Provide moving estimates and requested services
• Contact you regarding your quote, appointment, move, or service request
• Schedule and coordinate moving services
• Send service-related notifications and reminders
• Respond to questions and customer service requests
• Process transactions and payments
• Maintain business and customer records
• Improve our website, customer experience, and services
• Comply with applicable legal and regulatory requirements

SMS / Text Messaging

If you choose to opt in to SMS communications, Black Swan Moving may send you text messages related to your inquiry or services. These messages may include quote communications, scheduling information, appointment reminders, move updates, and other service-related notifications.

Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP. For assistance, reply HELP or contact us directly.

Consent to receive SMS messages is optional and is not a condition of purchasing goods or services from Black Swan Moving.

How We Share Information

We may share information with trusted service providers that assist us in operating our business, including customer relationship management, communications, scheduling, payment processing, website hosting, and other business services, when reasonably necessary to provide our services.

We may also disclose information when required by law or when reasonably necessary to protect the rights, safety, property, customers, employees, or business interests of Black Swan Moving.

Black Swan Moving does not sell your personal information.

Data Security

We take reasonable administrative, technical, and organizational measures to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Third-Party Services

Our website and business operations may use third-party platforms or contain links to third-party websites. These providers may maintain their own privacy policies and practices. Black Swan Moving is not responsible for the privacy practices of third-party websites or services.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, business practices, or legal requirements. Updates will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact us.