File a claim.
Use this secure online Customer Claim Form to report damaged or missing items, property damage, or another concern from your move. Add the details of your claim and attach supporting photos and documents.
Submitting this form does not guarantee payment. Your claim will be evaluated under the signed moving agreement, selected valuation coverage, applicable exclusions, and governing law.
What to have ready.
You can still submit if you do not have every document. Clear details and photos help us review your claim.
Move details
Your move date, estimate or job number, and pickup and delivery addresses.
Clear photos
Photos of each damaged item and the surrounding area or affected surface.
Proof of value
Receipts, invoices, appraisals, purchase dates, and original costs when available.
Repair estimate
A written repair estimate or replacement quote when applicable.
Tell us what happened.
Complete all applicable sections. Keep all claimed items and related packaging until Black Swan Moving LLC authorizes disposal or completes its review.
Prefer paper? Download the printable Customer Claim Form. Questions about your claim? Call 407-603-5366 or email info@BlackSwanMoving.com.
Black Swan Moving LLC · 407-603-5366 · USDOT 3397054
221 Strawberry Oaks Dr #900, Orange City FL 32763
Hours: Mon–Sat 8–5